Moving Forward Together

We are moving forward with a phased approach as we continue to safely serve our members and support the continued reopening of our communities.

With each stage of our plan, the health and safety of our members, staff, and community is our top priority. We will continue to carefully monitor each step of our journey forward, as well as the status of state and regional re-opening plans. We will remain agile and flexible for any necessary adjustments to better serve your needs in a healthy and safe environment.

Moving Forward

Starting June 24, 2020, we will be re-opening more branch lobbies with limited hours (review our updated hours below). To maintain the health and safety of our members and staff, we are taking the following precautions for open lobby hours and appointments:

  • Limited Number of Members at Once: To maintain social distancing, we will be limiting the number of members in open branch lobbies at any given time.
  • Identity Checks: We will be performing identity protocols on everyone before entering the branch.
  • Face Coverings Required: Face coverings will be required of members and staff inside branch lobbies
  • Hand Sanitizer: Hand sanitizer stations will be available at all locations
  • Cleaning: In addition to nightly professional cleaners, staff will be disinfecting high touch surfaces throughout each day.

CFCU still encourages members to continue to use our Digital Banking, Member Solutions Call Center, and Drive-thrus whenever possible. Check out our services tab on this page to learn more.

Services

Digital Banking - Bank Anywhere

  • Make deposits
  • Manage accounts
  • Transfer money
  • Pay bills

Learn More

Sign up for digital banking on our home page and/or download our mobile app

download on the app store   get it on google play

If you need help navigating our digital services, don’t hesitate to give us a call.


Member Solutions Call Center 

607-257-8500 or 800-428-8340

contact.us@mycfcu.com

 We’re available to help you by phone or email Monday – Friday 8am – 5:30pm and Saturdays 9am – 1pm


Drive-Thru Expanded Services 

  • Loan and Credit Card Payments
  • Official Checks (by appointment at the Transformation Center and Waterloo Branch)
  • Instant issue of lost, stolen or new credit and debit cards (by appointment at the Transformation Center and Waterloo Branch)

Find Locations & Hours 


In-Branch Visits and Appointments

You can visit our branches during open lobby hours (see below) or make an appointment by calling Member Solutions. 

Precautions we are taking for In-branch visits and appointments:

  • Limited Number of Members at Once: To maintain social distancing, we will be limiting the number of members in open branch lobbies at any given time.
  • Identity Checks: We will be performing identity protocols on everyone before entering the branch.
  • Face Coverings Required: Face coverings will be required of members and staff inside branch lobbies
  • Hand Sanitizer: Hand sanitizer stations will be available at all locations
  • Cleaning: In addition to nightly professional cleaners, staff will be disinfecting high touch surfaces throughout each day.

Here to Help

Loan Assistance 

  • Mortgage and Home Equity Loans - If you are experiencing financial hardship due to COVID-19, we encourage you to complete an application for assistance on your CFCU mortgage or home equity. Please indicate if there is an affordable reduced payment you are able to make at this time. CFCU will be processing these applications in an expedited manner and will respond to you as soon as possible. 

Loan Product

Messages from CEO

Message from CFCU CEO, Lisa Whitaker 6.9.20

Message from CFCU CEO, Lisa Whitaker 5.20.20

Message from CFCU CEO, Lisa Whitaker 4.7.20

Message from CFCU CEO, Lisa Whitaker 3.18.20

Message from CFCU CEO, Lisa Whitaker 3.15.20

Please note that all branch lobbies are closed; however, drive-thrus remain open to help serve members.

Hours may have changed since the last announcement. Please click here to find our most up-to-date branch hours. 


Important Links:

Learn more about the Coronavirus (COVID-19) and prevention from the CDC’s website.

Follow us on Facebook, Twitter, or Instagram for weekly posts regarding your health, entertainment, and positive well-being. 

CFCU is Federally insured by the NCUA. Learn more about share insurance

Don't miss important Covid-19 messages by email, update your email information in your profile within Digital Banking. If you are not yet signed up for Digital Banking, register on our home page or in our mobile app. It's easy! Learn more here!