Moving Forward Together

The health and safety of our members, staff, and communities remain our top priority and we will continue to monitor the COVID-19 situation closely. Most of our branch lobbies are open for walk-ins (see the branch services & hours chart below). Our branch services & hours are subject to change, check this page regularly for the most up-to-date information. 

Our hearts and thoughts go out to those affected and we want you to know that we are here to help. If you are experiencing financial hardship due to COVID-19, please don’t hesitate to reach out to us.

Our Branches

CFCU encourages members to continue to use our Digital Banking, Member Solutions Call Center, and drive-thrus whenever possible. Check out our services tab on this page to learn more.

To maintain the health and safety of our members and staff, we are taking the following precautions in our branch lobbies during appointments:

  • Limited Number of Members at Once: To maintain social distancing, we will be limiting the number of members in our branch lobbies at any given time.
  • Identity Checks: We will be performing identity protocols on everyone before entering the branch.
  • Face Coverings Required: Face coverings will be required of members and staff inside branch lobbies
  • Hand Sanitizer: Hand sanitizer stations will be available at all locations
  • Cleaning: In addition to nightly professional cleaners, staff will be disinfecting high-touch surfaces throughout each day.


Services

Digital Banking - Bank Anywhere

  • Make deposits
  • Manage accounts
  • Transfer money
  • Pay bills

Learn More

Sign up for digital banking on our home page and/or download our mobile app

download on the app store   get it on google play

If you need help navigating our digital services, don’t hesitate to give us a call.


Member Solutions Call Center 

We’re available to help you by phone or email

607-257-8500 or 800-428-8340

contact.us@mycfcu.com

Monday – Friday 8am – 5:30pm and Saturdays 9am – 1pm


Drive-Thru Expanded Services 

  • Loan and Credit Card Payments
  • Official Checks (by appointment at the Transformation Center and Waterloo Branch)
  • Instant issue of lost, stolen or new credit and debit cards (by appointment at the Transformation Center and Waterloo Branch)

Find Locations & Hours 


In-Branch Appointments

To maintain the health and safety of our members and staff, we are taking the following precautions in our branch lobbies during in-branch appointments:

  • Limited Number of Members at Once: To maintain social distancing, we will be limiting the number of members in our branch lobbies at any given time.
  • Identity Checks: We will be performing identity protocols on everyone before entering the branch.
  • Face Coverings Required: Face coverings will be required of members and staff inside branch lobbies
  • Hand Sanitizer: Hand sanitizer stations will be available at all locations
  • Cleaning: In addition to nightly professional cleaners, staff will be disinfecting high touch surfaces throughout each day.


Here to Help

Loan Assistance 

  • Mortgage and Home Equity Loans - If you are experiencing financial hardship due to COVID-19, we encourage you to complete an application for assistance on your CFCU mortgage or home equity. Please indicate if there is an affordable reduced payment you are able to make at this time. CFCU will be processing these applications in an expedited manner and will respond to you as soon as possible. 

Loan Product

Stimulus/Economic Impact Payment

Stimulus/Economic Impact Payment

Visit the Internal Revenue Service's website at Get My Payment to view if you are scheduled to receive a payment and what the status is. 

Most individuals will receive their stimulus payment as a direct deposit into their account, some will receive a check, and non-filers will need to provide the IRS with payment information. *We’re here to help with each of these situations:

Automatic Direct Deposit

Most eligible taxpayers and Social Security recipients will receive their stimulus payment automatically by direct deposit. Digital Banking makes it easy to monitor your CFCU accounts for this payment, even if it's pending, just check the "Recent Transactions" section within your account. Sign-up or Sign-in to Digital Banking on CFCU’s website or our app. While you are in Digital Banking, you can also set-up a text alert with Text Banking.

Request Direct Deposit 

If you did not receive your 2018 or 2019 tax return via direct deposit and your payment has not been issued, you can provide the IRS your direct deposit information and avoid receiving a paper check. Click here to complete the Get My Payment application. 

Check Deposits

Members who don’t have direct deposit information on file with the IRS or Social Security Administration may receive their stimulus payment by check. Below are several ways to deposit your check without going into a branch.

Non-Filers Need to Enter Payment Information

Members who don't file taxes or receive Social Security benefits will need to enter their direct deposit information with the IRS online. Learn more on the IRS Website. To set up a direct deposit, you will need to provide CFCU’s Routing Number (221381540) and your MICR (account) number which you can find on your checks.

Personal Check

*The IRS determines the date, method of payment, and amount of the stimulus payments. CFCU will post direct deposit payments as they are received and as directed by the IRS.

Scammers are trying to take advantage of the current pandemic and IRS payments. Click here to learn more. 

Important Links:

Learn more about the Coronavirus (COVID-19) and prevention from the CDC’s website.

CFCU is Federally insured by the NCUA. Learn more about share insurance

Don't miss important Covid-19 messages by email, update your email information in your profile within Digital Banking. If you are not yet signed up for Digital Banking, register on our home page or in our mobile app. It's easy! Learn more here!