Debit MasterCard

EnFact Debit Card Fraud Detection System

CFCU has employed a risk management system for debit card fraud detection. It uses a neural network, daily reports and call center of skilled analysts who work around the clock watching for suspicious activity.

Here’s how it works:

1. The system reviews each debit card transaction and scores it based on the degree of probability that it might be fraudulent. Then, a fraud analyst reviews each card alert report to determine if notification should be made.

2. If it’s determined there is a high probability of fraud, the cardholder is notified immediately. Two call attempts are made every two hours for up to two days. (These calls will be made between 8:00 a.m. and 9:00 p.m. local time.) If the fraud analyst cannot reach the cardholder during this period, and the activity is considered high risk, the card may be temporarily blocked.

3. When contact is made, the cardholder will be asked about the transaction and card status. (To differentiate a call like this from an identity theft phishing attempt, we will not ask for any personally identifying information. Our callers will already have this information.) If the cardholder confirms a transaction was legitimate, the fraud analyst thanks the member and notifies the Credit Union.

4. If the cardholder confirms fraud, the system blocks the card from future use, thus protecting the member’s funds. It will also mark the transaction as confirmed fraud for use in future scoring and tracking to help identify potential fraudulent patterns or trends. In the case where a card is blocked, CFCU will work closely with the member to quickly reissue a new card.

Two Way Text Fraud Alerts:

If a suspected fraudulent transaction is completed on your debit or credit card a text will be sent to the phone number listed on your account.  If the text is not responded to in 15 minutes, the system will then try to call. If there is not a text-capable number on file, it will call only. For examples of texts received, click here. 

Click here to view a walkthrough demo on this security feature 

Change your PIN over the phone 24/7! Simply call 800-992-3808, answer identifying questions, and your PIN can be changed today.

Another convenience from CFCU!

What is a Digital Wallet and how does it work?

Imagine never needing to bring your wallet or purse with you when you run errands and being able to purchase goods and services with a simple swipe of your phone. Digital Wallets do just that! 

How do I add my card to Apple Pay?

To add an eligible card(s) on an Apple device, click on the Wallet App or go into “Settings,” open “Wallet & Apple Pay” and select “Add Credit or Debit Card.”

When adding your card, you can choose to add the card you already have on file with iTunes® or add new cards by manually entering your card information or taking a picture of your card.

How do I add my card to Google Pay (GPay)?

To add an eligible card(s) to an Android device, click on the GPay App and select “Payment”. Then select “+payment method”.

CFCU Debit cards can be added to Google Pay; however, you must enable Near Field Communication (NFC).

Which devices can I use Apple Pay/Google Pay on?

Apple Pay is compatible with an iPhone 6 or higher and an Apple Watch connected to an iPhone 5 or higher.  You can also use Apple Pay on iPad Pro, iPad Air, iPad, and iPad mini models with Touch ID or Face ID in app and online purchases.

Google Pay works on any NFC-F enabled Android device running Lollipop 5.0 or higher for in-store purchases. If NFC is disabled, you can still use GPay for in-app and online transactions.

Where can I use Apple Pay?

Use Apple Pay wherever you see one of these symbols:

You can also visit https://www.apple.com/apple-pay/where-to-use/ to learn more 

Where can I use Google Pay:

Use GPay wherever you see these symbols: 

You can also visit https://pay.google.com/about/where-to-use/ to learn more

Are Digital Wallets Safe?

Yes, using a digital wallet protects your debit card by converting your actual card number into a device-specific account number and assigning a unique transaction code for each purchase. This means your card number is never stored on your device, on Apple/Google servers, and is never shared with merchants. This significantly reduces the chances of your card number being compromised.

How many cards can I have on my device?

At this time, Apple allows up to 12 cards per device. Some earlier models are limited to 8 cards per device.

Google Pay does not limit the number of cards stored in the Google Pay app.

Can I add my credit or debit card to multiple devices?

Yes, you can add your card(s) on up to 10 devices. You can even add it to both Apple Pay and Google Pay simultaneously.

Can I remove my card from my device?

You can remove your card by selecting “Remove Card” in your Apple Wallet or GooglePay app.

Apple users may also visit www.icloud.com/settings to remove card information. 

Google Pay users may also visit https://www.google.com/android/find to remove payment information. 

How are refunds handled with Digital Wallet purchases?

If you return an item purchased with your Digital Wallet, you may be asked to provide the cashier the last four numbers of your Device Account Number instead of the last four numbers of your credit card.

To find the last four numbers of your Device Account Number for each card, open your digital wallet and select the desired card. Google Pay users will then scroll down to Virtual Account number. Apple Pay users will then select info or more icon and scroll to Device Account Number.

How can I delete my card if my device is lost or stolen?

If you believe your device or digital wallet card information has been lost, stolen, or compromised in any way call CFCU immediately.

Apple Pay users head to www.icloud.com/settings or the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.

Google Pay users head to https://www.google.com/android/find and lock their device to prevent transactions or to remove payment information. Note you must have “Find My Device” services enabled to use this option

Why does my card work differently at different stores?

One of the features of Digital Wallets is the integration with a merchant's existing card processing system. Since many merchants have different systems, you will have a different experience at different merchant locations.  

For more information about Digital Wallets, contact CFCU!