MasterCard Debit Card

EnFact Debit Card Fraud Detection System

CFCU has employed a risk management system for debit card fraud detection. It uses a neural network, daily reports and call center of skilled analysts who work around the clock watching for suspicious activity.

Here’s how it works:

1. The system reviews each debit card transaction and scores it based on the degree of probability that it might be fraudulent. Then, a fraud analyst reviews each card alert report to determine if notification should be made.

2. If it’s determined there is a high probability of fraud, the cardholder is notified immediately. Two call attempts are made every two hours for up to two days. (These calls will be made between 8:00 a.m. and 9:00 p.m. local time.) If the fraud analyst cannot reach the cardholder during this period, and the activity is considered high risk, the card may be temporarily blocked.

3. When contact is made, the cardholder will be asked about the transaction and card status. (To differentiate a call like this from an identity theft phishing attempt, we will not ask for any personally identifying information. Our callers will already have this information.) If the cardholder confirms a transaction was legitimate, the fraud analyst thanks the member and notifies the Credit Union.

4. If the cardholder confirms fraud, the system blocks the card from future use, thus protecting the member’s funds. It will also mark the transaction as confirmed fraud for use in future scoring and tracking to help identify potential fraudulent patterns or trends. In the case where a card is blocked, CFCU will work closely with the member to quickly reissue a new card.

Two Way Text Fraud Alerts:

If a suspected fraudulent transaction is completed on your debit or credit card a text will be sent to the phone number listed on your account.  If the text is not responded to in 15 minutes, the system will then try to call. If there is not a text-capable number on file, it will call only. For examples of texts received, click here. 

Click here to view a walkthrough demo on this security feature 

Now you can change your PIN over the phone 24/7! Simply call 800-757-9848, answer some identifying questions, and your PIN can be changed today.

Another convenience from CFCU!

What is Apple Pay and how does it work?

To use Apple Pay for purchases in-store, you must first add your eligible debit or credit card(s) on your iPhone® 6 or Apple Watch™ 5 or 6 using the Passbook application running on iOS 8.1 or later. Once your card has been added, you can hold your device near the contactless reader. Then, place your finger on “Touch IDTM” and hold the iPhone near the reader until you see “Done” and a checkmark on your screen which indicates that your payment is complete. If “Touch ID” doesn’t work, or you do not have it enabled, you will need to enter your device passcode. To use Apple Pay for purchases within participating merchant apps (or in-app), you must first add your eligible card on your iPhone 6, Apple Watch 5 or 6, iPad® Air 2 or iPad miniTM 3 in “Settings” on your device.

Once your card has been added, look for the “Apple Pay” button at checkout. Simply tap the “Apple Pay” button and review your payment information and contact details to complete your purchase. You will see “Done” and a checkmark on the screen when your payment is complete.

How can I add my card to Apple Pay?

To add an eligible card(s) on iPhone 6, Apple Watch, iPad Air 2 or iPad mini 3, go into “Settings,” open “Passbook & Apple Pay” and select “Add Credit or Debit Card.” On iPhone, you can also open the Passbook app to add a card.

When adding your card, you can choose to add the card you already have on file with iTunes® or add new cards by manually entering your card information or taking a picture of your card.

Which devices are eligible for Apple Pay?

In order to use Apple Pay, you need to have iPhone 6 , iPhone 6 Plus, or Apple Watch 5 or 6 running on iOS 8.1 or later for contactless and in-app payments. You can use iPad Air 2 and iPad mini 3 for in-app payments only.

Where can I use Apple Pay?

You can use Apple Pay to make payments in stores with your iPhone 6 wherever contactless payments are accepted. Just look for the contactless and/or Apple Pay symbol at checkout. You can also use Apple Pay in participating merchant apps with iPhone 6, Apple Watch 5 or 6, iPad Air 2 and iPad mini 3. Look for the “Buy with Apple Pay” or “Apple Pay” button at checkout within the apps.

Visit Apple (www.apple.com/apple-pay) for a recent list of merchants where payments are accepted.

What is a Device Account Number and how is it different from my card number?

For your security, when you add your eligible card to Apple Pay, a Device Account Number – separate and unique to your device – is created. Your Device Account Number, instead of your real card number, is used to make purchases using Apple Pay. Merchants do not store your card number.

How many cards can I put on my device?

At this time, Apple allows up to eight cards on a device.

Can I put my credit or debit card on multiple devices?

Yes, you can add your card(s) on up to 10 devices. For each of your devices, you will need to add your card(s) by visiting the “Passbook & Apple Pay” section in your device “Settings” or the Passbook app. You’ll be notified when your card is added to each device.

Can I remove my card from my device?

You can remove your card by selecting “Remove Card” in the “Passbook & Apple Pay” section in your device “Settings” or on the back of your card in the Passbook app by tapping on the ‘i' (information) symbol. You can also visit www.icloud.com/settings to remove your card or use the Find My iPhone app to temporarily suspend or permanently remove the ability to pay with your cards on your device.

How are refunds handled with an Apple Pay purchase?

If you need to make a return for a purchase made with Apple Pay, you may be asked to provide to the cashier the last four digits of your Device Account Number instead of the last few digits of your card number. To find the last four digits of your Device Account Number for each card, visit the “Passbook & Apple Pay” section in your device “Settings” or look in the Passbook App Info.

How can I delete my card if my device is lost or stolen?

If you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call us immediately at CFCU. You can also go to www.icloud.com/settings or the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.

Why does my Apple Pay work differently at different stores?

One of the features of Apple Pay is that is integrates with a merchant's existing card processing system, and since many merchants have different systems, you will have a different experience at different merchant locations.  Many merchants are still working on training their own staff on how Apple Pay works on their own terminals, so you may still come across situations where the merchant's staff is unsure of how it works, or is new to the process as well. 

Will CFCU be offering Samsung or Android Pay?

We are currently working with our providers to determine when these platforms will be available to CFCU. We will continue to keep you updated on our progress as we understand this is important to Android and Samsung users!

For more information about Apple Pay, contact CFCU!